What's your return policy?We accept returns within 60 days of the date of purchase. For more details, see our RETURN INSTRUCTIONS.
We want your Dockers purchase to fit you perfectly every time. But if you need to send something back, it’s pretty easy. We’re happy to accept returns within 60 days of the date of purchase.
We are pleased to offer flat fee returns for our Canadian customers via our international shipping partner, i-Parcel, a UPS company.
A $20 (CAD) fee per return will be deducted from your return when the credit is applied to the original method of payment. We will handle all customs formalities and delivery back to our fulfillment center in the United States.
- Go to Dockers.com and click Returns in the bottom left
- Enter the tracking number from your purchase confirmation email and the email address from your original order to access your order history
- Select the items you wish to return
- Print the returns label for Canada Post
- Retain the return tracking number listed on your return label
- Pack your return securely, in the original packaging if possible, and attach shipping label to the outside of the package, making sure no other tracking labels are visible
Ship package with Canada Post via any of the following methods:
- Option 1: Place in mailbox
- Option 2: Drop off at any Canada Post shipping location
How (and how soon) will I receive my refund?We will process your refund within 7 business days after receiving your return. During the holiday season (December-February), returns may take up to 14 business days to process due to higher than normal volumes. Refunds will be issued to the original form of payment. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account. Gift returns will be refunded to the original purchaser. Items without receipts are not eligible for refunds but may be eligible for store credit.
What if my order is damaged?If you receive a damaged or defective item, get in touch with our Customer Service team right away and we'll send you a replacement (provided we hear from you before an item has sold out). You can reach the team at 1.866.290.6064.
If you'd rather return the item, call us so that we can make sure you don't have to pay for return shipping.
If an item proves defective in workmanship or materials within 60 days, our Customer Service team will be happy to assist you with a free return. This applies only to normal wear and does not apply to misuse, accidental damage, or changing your mind.
Before contacting Customer Service, have your order number ready - you can find your order number by logging in to your Dockers.com account. And of course, please be ready to describe the damage or defect.
I have a quality concern, what should I do?
Dockers® stands behind the quality of everything we sell and hope you're happy with your product. All Dockers brand products have a 2 year warranty against manufacturing and material defects (aside from normal wear and tear).
If you feel your garment is defective you can send it into to us to be inspected. If your garment is found to be defective, it will be replaced with the same or similar garment. If it is not found to be defective, it will be returned to you with a letter of explanation.
For warranty evaluation, your product must be returned directly to Dockers® and sent to:
- CONSUMER RETURNS
- 501 EXECUTIVE AIRPORT DRIVE
- HENDERSON, NV 89052
All shipping to Warranty must be pre-paid and we suggest insured. California State law requires that products accepted for review are clean. Want to begin a warranty claim? Go to Warranty Return Form by clicking here.
Please note this is intended for products purchased in the U.S only. If you have questions regarding products purchased outside the U.S. please click here to view additional countries quality return policies.
How do I return my Dockers order?There are two ways to make your Dockers.com return:
- Use the prepaid, pre-addressed UPS shipping label included with your order to ship your return ($7.50 will be deducted from your refund). If you lost your return label, please contact customer service at 1.866.290.6064 and a new label can be mailed to you.
- Mail by a carrier of your choice (and at your own expense) to:
Dockers Store Online
Attn: Returns Department
100 Precision Drive
Walton, KY 41094
Where do you ship and how much does it cost?We're happy to ship your order anywhere in the United States, or to an APO/FPO address. Please note that we are not able to ship internationally or to US territories from our US site, but you can still shop online by locating your country-specific Dockers site here.
Shipping methods and costs will vary based on your order's content and destination. After choosing your preferred shipping method at checkout, your total shipping charges will be displayed before your order is completed.
Orders with shipping destinations in Alaska or Hawaii may only be shipped via Second Day delivery and require 2-3 additional business days for delivery.
Orders shipping to an APO / FPO military address or a Post Office box may only be shipped via Ground delivery (through U.S. Postal Service) and cannot be expedited.
Help! I keep missing my delivery. What should I do?If you miss your delivery, the carrier will let you know when they'll try to re-deliver. After three delivery attempts, you'll need to contact the carrier about picking up your delivery at a carrier depot. If you aren't able to collect your delivery from the depot, it will be sent back to Dockers eShop Returns department.
Do you offer 2-Day or Overnight Shipping? How much does it cost?Yes, we offer 2-Day and Overnight shipping in addition to Ground shipping (3-6 days). Our shipping pricing is as follows:
To upgrade to Overnight Shipping, your order must be received and confirmed by 9PM EST or it may not be processed until the following business day. If you upgrade to 2-Day Shipping, your order must be confirmed by 12PM EST.RegionGround (3-6 bus day)2-DAYOvernightContinental US$7.50$25.00$32.00Alaska/HawaiiN/A$25.00N/AAPO/FPO$7.50N/AN/APO Boxes$7.50N/AN/A
Our business days are Monday-Friday, excluding US federal holidays.
Can I ship to address other than my billing address?Yes - you'll be given this option during online checkout. If you enter a shipping address that's different from your billing address, we may need to contact you in order to confirm the correct shipping information.
When will my order start processing?Most orders begin processing as soon as you've clicked "Complete My Order". After we've confirmed your payment method and shipping address, we'll make sure your items are in stock.
We'll send you an email as soon as your order ships. Delivery times may vary depending on your shipping address, but most Ground Shipping orders arrive within 3-6 days of shipping.
Want more info? See our SHIPPING POLICY.
Why can’t I add an item to my shopping cart?If you are unable to add an item to your shopping cart, unfortunately that means the item you selected is currently out of stock. Please continue to check back for updated availability.
How do I redeem a promo code?Once you've picked out your stuff, go to "My Bag" to start the checkout process. Once there, you'll see a field for PROMOTION CODE. Enter the code exactly as it appears (codes are case-sensitive), then click APPLY.
You can use one promotion code at a time, and we aren't able to apply a promotion code after you've submitted your order.
Can I have my order gift-wrapped?Yes! We offer gift-wrapping for most items at a charge of just $4.95 per item (this charge apples to gift cards as well). To have something gift-wrapped, just select the "Gift Wrap" option and proceed through checkout - you'll see your updated total on the next screen.
Please note that there are some items we aren't able to gift wrap. If you need to return your gift, gift-wrapping charges are non-refundable.
Why did my order get cancelled?Occasionally, all or part of an order will get canceled. It's usually because of one of the following reasons:
- Out of stock items
- Problems with processing payment information
- Problems with a shipping address
- Duplicate orders
If your order gets canceled, you'll receive an important email explaining the details. And of course, you won't be billed for any canceled items.
Can I cancel my order?Please call customer service if you would like to cancel your order.
How do I create a Dockers.com account?Creating your Dockers account is simple — just click click here to register.
I forgot my password - what should I do?If you forget your password, no problem — we're happy to help you reset via email.
And don't forget to sign up for email! We'll send you special offers, gift ideas, and first look at new arrivals.
How do I make changes to my account info?Making changes to your account is easy — just log in and edit your information.
What kind of payment does Dockers.com accept?We accept Visa, Mastercard, American Express, Discover, Dockers Gift Cards, Levi's Gift Cards, or PayPal.
We don't accept CODs, personal checks, or layaway plans.
Want more info? See our PAYMENT POLICY
Will my payment information be secure?
We take security very seriously, so we do everything we reasonably can to protect your information. All confidential data, including payment information, is encrypted and transmitted through our industry standard Secure Socket Layer (SSL).
Should any unauthorized charges show up on your credit card as a result of shopping with Dockers.com, you must alert your credit card provider immediately and in accordance with your credit card's reporting rules and procedures.
LS&Co will assume liability for purchases made through Dockers.com only if the unauthorized use of your credit card resulted through no fault of your own. If your bank holds you responsible for fraudulent charges, we will cover your liability up to $50.00.
Please note that we'll never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Dockers and asking you to do so, do NOT respond and please contact us immediately.
Why is there a charge showing on my card if my order was cancelled/delayed?Yes, cancellations can be made within 1 hour of placing your order. For that you can contact our customer service team directly under 00800 46362 537, they will assist you with this.
Do you charge sales tax on Gift Cards?We don't, but items paid for with Gift Cards will be charged the applicable state sales tax according to their shipping address.
What if my gift card gets stolen or lost?Dockers is not responsible for lost, stolen, or damaged gift cards, or the unauthorized use of a gift card.
How can I check the balance of my gift card?You can easily check the balance of your gift card here, or by calling 281-668-2583.
Do Dockers gift cards expire?Gift cards have no expiration dates.
How do I use my gift card online?To apply the balance of a gift card, simply enter the gift card number and PIN in the appropriate fields at checkout.
When using a gift card online, please keep the physical gift card or the e-mail containing your gift card information until you have received your order.
Where do I find the PIN code of my gift card?The PIN is located on the bottom right hand side of the e-gift card email.
Can I add value to my gift card?Unfortunately, additional value cannot be added to a gift card after purchase.
Where can I use my gift card?Gift cards can be used on Dockers.com, Levi.com, as well as any Levi’s store or US Levi’s outlet store.
Gift cards cannot be redeemed at department stores or non-brand specialty stores.
Can I return a gift card?Gift cards are nonrefundable and cannot be transferred, exchanged or resold. Gift cards cannot be redeemed for cash except where required by law.
What happens if I cancel my order purchased with a gift card?If an order purchased with a gift card is cancelled, the balance is returned to the original gift card used to make the purchase.
Why is there a charge on my bank account for an order that was cancelled?Payment methods are not charged until order items are shipped however you may see an authorization charge for the amount of the order. That pending amount should be removed from your account within 7 business days (depending on your bank). Debit and Bank Check Cards may reflect a deduction of funds immediately upon order but will be refunded once your bank processes the cancellation.
Am I responsible for the payment of duty for orders placed on the Canadian or Mexican site?We are pleased to inform you that LS&Co. covers all the applicable duty on your order placed on the Canadian or Mexican e-commerce site.
How to become an authorized Dockers retailer?Levi Strauss & Co. reviews new account requests primarily based on store location, appearance, product presentation, and merchandising mix. If your organization would like to become a Levi's authorized retailer, download a New Account Application and follow the instructions.
Please note that Levi Strauss & Co. does not sell to exporters, jobbers, wholesale distributors, or liquidators. We only sell directly to approved retail store in each county where we do business.
What is Dockers.com data integrity policy?Click HERE to see Data Integrity.
How does Dockers.com provide secure shopping?We take security very seriously, so your personal details will be protected. We use the industry standard encryption protocol known as Secure Socket layer (SSL) and other reasonable measures to protect your information from unauthorized use or disclosure. All the confidential data like payment information is encrypted and transmitted through a secure channel using SSL encryption.
Should any unauthorized charges appear on your credit card as a result of shopping with Dockers.com, you must notify your credit card provider in accordance with its reporting rules and procedures.
Please note that we never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Dockers® asking you to do so, do not respond and EMAIL US.
How does Dockers.com use the information collected from customers?Click HERE to see Information collected.
What are my choices regarding my information?Click HERE to see Choices regarding your information.