What is your return policy?
We accept returns within 28 days of the date of purchase. For more details, see our Return Policy
How do I return my Dockers.com order?
- To receive credit, make sure to return items within 28 days of purchase.
- Return by Prepaid Shipping Label: Use the prepaid shipping label included with your order to ship your return or print a new prepaid label by visiting our Returns Center. Place your items plus packing slip in the original reusable shipping bag or box (or packing of your choice), affix the prepaid return label to the outside of the package and drop off the package at your nearest pick up location.
- If there is extensive damage to an item upon delivery, report it to the carrier agent and contact Customer Services on 00800 46362 537.
How (and how soon) will I receive my refund?
We will process your refund within 7 business days after receiving your return. During the holiday season (December-February), returns may take up to 14 business days to process due to higher than normal volumes. Refunds will be issued to the original form of payment. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account. Gift returns will be refunded to the original purchaser.
What if my order is damaged?
If you receive a damaged or defective item, get in touch with our Customer Service team right away and we’ll send you a replacement (provided we hear from you before an item has sold out). You can reach the team at 00800 46362 537.
If you’d rather return the item, call us so that we can make sure you don’t have to pay for return shipping.
If an item proves to be defective in workmanship or materials within 14 days, our Customer Service team will be happy to assist you. This applies only to normal wear and does not apply to misuse, accidental damage or changing your mind.
Before contacting Customer Service, have your order number ready – you can find your order number by logging in to your Dockers.com account. And of course, please be ready to describe the damage or defect.
Where do you ship and how much does it cost?
We deliver to the United Kingdom, excluding the Channel Islands, the Isle of Wight, Guernsey, the Isles of Scilly and the Isle of Man. Our online shop is also available in France, Germany, Spain, Italy, Sweden, Denmark, Belgium, the Netherlands, Austria and Finland.
Our delivery charge is £3.99 per order. We use an insured delivery service and aim to have your order with you within five working days.
Help! I keep missing my delivery. What should I do?
If you miss your delivery, the carrier will let you know when they’ll try to re-deliver. After three delivery attempts, you’ll need to contact the carrier about picking up your delivery at a carrier depot. If you aren’t able to collect your delivery from the depot, it will be sent back to Levi’s eShop Returns department. In case you still would like to receive the order, please note that unfortunately, once the delivery is received by the Levi’s eShop Returns department, we will not be able resend it to you directly. However, we would be happy if you could place a new order with us.
Do you offer Express Shipping? How much does it cost?

Currently, express delivery is only offered in selected countries: the UK, France and the Netherlands.

For urgent orders we offer "UPS Express" as a delivery method. The current charge for express delivery is £10 per package. Please note the delivery times:

- Order by 11 am, Monday to Thursday --> next day delivery (Tuesday to Friday).
- Order after 11 am Thursday to 11 am Friday --> delivered the following Monday.
- Order after 11 am Friday until Sunday --> delivered the following Tuesday.

No delivery on bank holidays.

Can I ship to an address other than my billing an address?
Yes – you’ll be given this option during online checkout. If you enter a shipping address that’s different from your billing address, we may need to contact you in order to confirm the correct shipping information.
Where is my order?
When will my order start processing?
Most orders begin processing as soon as you’ve clicked “Complete My Order”. After we’ve confirmed your payment method and shipping address, we’ll make sure your items are in stock.
We’ll send you an email as soon as your order ships.
Would you like more information? See our SHIPPING POLICY.
Why can’t I add an item to my shopping cart?
If you are unable to add an item to your shopping cart, unfortunately that means the item you selected is currently out of stock. Please continue to check back for updated availability.
How do I redeem a promo code?
Once you’ve picked out your items, go to "My Bag" to start the checkout process. Once there, you’ll see a field for PROMOTION CODE. Enter the code exactly as it appears (codes are case-sensitive), then click APPLY.
You can use one promotion code at a time, and we aren’t able to apply a promotion code after you’ve submitted your order.
Why was my order cancelled?
Occasionally, an order will be cancelled. This is usually because of one of the following reasons:

- Out of stock items
- Problems with processing payment information
- Problems with a shipping address
- Duplicate orders
If your order gets canceled, you’ll receive an important email explaining the details. you won’t be charged for any cancellations.
Can I cancel my order?
Once your order is placed, you will not be able to cancel your order or change your Billing/Shipping address.
How do I create a Dockers.com account?
Creating your Dockers account is simple – just click here to register.
I have forgotten my password – what should I do?
If you forget your password, no problem – we’re happy to help you reset it via email.
All of your profile details are confidential, as per our Privacy Policy.
What are the perks of having a Docker’s account?
Having a Docker’s account lets you save payment and shipping information, and helps you track your orders. We’ll also save your purchase history so it’s easy to reorder your favorite pieces.(Of course, all details you add to your profile are completely confidential, as per our Privacy Policy.)
And don’t forget to sign up for email notifications! We’ll send you special offers, gift ideas, and first look at new arrivals.
How do I make changes to my account information?
Making changes to your account is easy – just log in and edit your information.
What kind of payment does Dockers.com accept?

We accept Visa, Mastercard, Amex, American Express and PayPal. We also accept:

- SOFORT in Germany and Austria

- iDEAL in the Netherlands

- Maestro in Belgium, UK and Italy

- Carte Bleue in France

- Dankort in Denmark

- Klarna in Austria, Denmark, Finland, Germany, the Netherlands and Sweden.

We don’t accept cash, personal checks, gift vouchers or telephone orders.

Would you like more information? See our PAYMENT POLICY
Will my payment information be secure?
We take security very seriously, so we do everything we reasonably can to protect your information. All confidential data, including payment information, is encrypted and transmitted through our industry standard Secure Socket Layer (SSL).
Should any unauthorized charges show up on your credit card as a result of shopping with Dockers.com, you must alert your credit card provider immediately and in accordance with your credit card’s reporting rules and procedures.
Please note that we’ll never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Levi’s and asking you to do so, do NOT respond and please contact us immediately.
What is Dockers.com’s privacy policy?
Click HERE to read privacy policy
What is Dockers.com data integrity policy?
Click HERE to see our Data Integrity.
How does Dockers.com use cookies?
Click HERE to see our Use of Cookies.
How does Dockers.com provide secure shopping?
We use industry recognized security technology for establishing an encrypted channel to pass information between two systems. This link ensures that all data (payment information, personal information) passing between your computer and our websites remain private and secure.

Should any unauthorized charges appear on your credit card as a result of shopping on our websites, you must notify your credit card provider in accordance with its reporting rules and procedures.

Please note that we never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Levi Strauss & Co. asking you to do so, do not respond and CONTACT US
What are my choices regarding my information?
Click HERE to see choices regarding your information.
How do I unsubscribe from marketing e-mails?
You may unsubscribe by clicking the link at the bottom of any of our marketing emails or contacting us here.
How do I contact you with a data privacy or security question?