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Payment

PAYMENT METHODS

We accept debit and credit cards (Visa, MasterCard, American Express, Maestro, Delta), but you can only use a British-issued payment card. We also accept PayPal. We don't accept cash, cheques, gift vouchers or telephone orders.
If you are concerned about whether buying in our online shop is secure, please be assured that we use systems and software to protect your purchase.
Important information about payment:

Credit Cards are not charged until ordered items are shipped.

All cardholders are subject to validation by both us and the card issuer, to ensure payment security and prevent fraud.

Please note that we reserve the right to contact you for further information, if there is an issue with your payment.


PAYMENT SECURITY

We take security very seriously, so your personal details will be protected. We use the industry standard encryption protocol known as Secure Socket Layer (SSL) and other reasonable measures to protect your information from unauthorised use or disclosure. All the confidential data, like payment information, is encrypted and transmitted through a secure channel using SSL encryption.
Should any unauthorised charges appear on your credit card as a result of shopping with Dockers.com, you must notify your credit card provider in accordance with its reporting rules and procedures.

Please note that we never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Dockers's® asking you to do so, do not respond and email us.


MASTERCARD SECURECODE

The 3D Secure technology is designed to reduce the possibility of fraudulent card use by authenticating the cardholder at the actual time of the transaction and subsequently protect him or her against unauthorised use of the card. MasterCard SecureCode authentication requires the cardholder to register their card on the card issuer’s website to take advantage of this service.
If you are registered, at the time of payment, a screen from your card issuer will prompt you to enter the unique personal code that you have registered with them. The card issuer then validates your personal code and approves the transaction.
If you are not registered, but the bank that issued your MasterCard supports SecureCode, you may be prompted to sign up for MasterCard SecureCode as you check out. You can also activate your current card now.


VERIFIED BY VISA

The 3D Secure technology is designed to reduce the possibility of fraudulent card use by authenticating the cardholder at the actual time of the transaction and subsequently protect him or her against unauthorised use of the card. Verified by Visa (VbV) authentication requires the cardholder to register their card on the card issuer’s website to take advantage of this service.
If you are registered, at the time of payment, a screen from your card issuer will prompt you to enter the unique personal code that you have registered with them. The card issuer then validates your personal code and approves the transaction.
If you are not registered, but the bank that issued your Visa card supports VbV, you may be prompted to enter your password or to sign up for VbV as you check out. You can also activate your current card now.